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Privacy Policy

Last updated: March 2026

Solvéra Labs Limited (“Solvéra Labs”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Services or interact with us.

1. Information We Collect

We may collect the following types of personal information:

Identity information (name, job title, company name), Contact information (email, phone, business address), Payment information (billing details — processed securely via Wise; we do not store card numbers), Project information (business requirements, data shared for project work), Communications (emails, messages, correspondence), Technical information (IP address, browser type, usage data).

2. How We Use Your Information

  • To provide and deliver our consulting Services
  • To process payments and send invoices
  • To communicate with you about your project or engagement
  • To comply with legal and regulatory obligations
  • To improve our Services and website

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

  • Contractual necessity: To perform our obligations under our agreement with you.
  • Legitimate interest: To operate and improve our business and Services.
  • Legal obligation: To comply with applicable laws and regulations.
  • Consent: Where you have provided explicit consent.

4. Data Sharing

  • Payment processors: Wise Business, for processing card and bank payments securely.
  • Cloud service providers: For hosting, storage, and project management tools.
  • Legal/regulatory authorities: Where required by law.

All third-party providers we work with are required to handle your data securely and in accordance with applicable data protection laws.

5. Data Retention

  • Project data: retained for the duration of the engagement plus 12 months.
  • Financial records: retained for 7 years as required by New Zealand tax law.
  • You may request deletion of your data at any time (subject to legal retention requirements).

6. Data Security

  • Encrypted communications (TLS/SSL) for all data in transit
  • Secure cloud infrastructure with access controls
  • Regular review of security practices

Card payment details are handled entirely by Wise and are never stored on our systems. Wise is PCI DSS compliant.

7. Your Rights

You have the right to: Access, Correction, Deletion, Restriction, Portability, and Objection regarding your personal data. Contact hello@solveralabs.ai to exercise these rights. We will respond within 30 days.

8. Cookies

Our website may use essential cookies to ensure basic functionality. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

10. Governing Law

This Privacy Policy is governed by the laws of New Zealand, including the Privacy Act 2020.